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Return Policy

ALL THINGS RETURNS

No one likes the hassel of returns, that's why we are here to make it as simple as hitting the beach with your new towel. If you have any questions or concerns please email us at hello@turkishtowelco.com.au. We back our product and quality so if something doesn't feel right, will make it right!

We offer a 60 day change of mind policy. If you are not happy with your purchase, you can return your item to us in new and unused condition. The buyer shall remain responsible for postage back to us (see address details below).

To be eligible for a return, your item must be unused and in the same condition that you received it. We only replace items if they are defective or damaged and will required photographic evidence of the defective or damage towel within 48 hours of the buyer receiving it. 

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you used AfterPay and ZipPay may take 2-3 days before your refund is received. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@turkishtowelco.com.au.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

If you picked the wrong item and you need to exchange it for the same or similar item, send us an email at hello@turkishtowelco.com.au. The buyer will be responsible for postage back to us (see address details below) and your item must be unused and in the same condition that you received it. The exchanged item will be sent out after the original item has been received and inspected and your exchange approved. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Return Shipping Details

To return your product, please let us know first by emailing hello@turkishtowelco.com.au. The return address to send your items is:

PO Box 593
CALOUNDRA QLD 4551

or if your not using Australia Post sent to:

Suite 593
SHOP 12 1 ORMUZ AVENUE
CALOUNDRA QLD 4551

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping item/s over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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